Contract

How can I change my contract information?

You can change your contract information in our Web Portal:

Log in to your customer account and go to "contract"
Once there, you can, among other things, change your contract name, your tariff, the activation date of the contract or request a new RFID card if necessary.

How can I redeem my voucher?

There are two ways to redeem your voucher: either directly during registration or later in the customer area.
During registration:
You can enter your voucher code in the "Vouchers" field in the last step of registration.

 

In the customer area:

  • Log in to your customer account.
  • Go to "Contracts".
  • Go to "Add a voucher".
  • Enter your code number in the free voucher field.
  • Go to "Check voucher".

If you need further assistance, please contact Customer Service.

Need immediate help?

Telephone:
0120-900-195
Our service team is available at the following times:
Monday to Friday 9am - 7pm
Saturday to Sunday (including holidays) 9am - 6pm

* The cost of the call depends on the country and network you're calling from.