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I would like to redeem my voucher. How does that work?
The charging station is not working and I cannot charge.
If you cannot start a charging session, please take into consideration the following recommendations:
Please check in advance, if the charge point is available or out of order within the app.
For the authentication via app, please first check whether the charging station supports authentication via app or QR code. You can find out by clicking on the charging station in your app. If it does, it is recommended to use the "Start" button in the app instead of scanning the QR code placed on the charging station.
In case of technical or physical problems, contact the charge point operator first. You can find the operator's service hotline on the charging station.
If the problem still remains, please contact your customer service hotline which you can find under the support page "contact support" on the website.
How can I view my invoice?
You can view and download your invoice via our Web Portal:
Log in to your customer account.
- Click on "invoice"
- Click on " ⤓ " to download the invoice PDF
- Click on the PDF file and open it
How can I change my payment method?
You can change your payment method in our Web Portal.
To change your credit card or PayPal information:
- Log in to your customer account
- Click on "account"
- Scroll down to "Payment details"
- Click on the edit function on the right (pencil icon).
Join today and charge your MINI: Easy. Anywhere. Anytime.
* Compatibility of connectors depends on car model.
** Thereafter it runs for an indefinite period and can be cancelled by the customer with effect to the contract qualifying date. The contract qualifying date is the day of a month preceding the day equivalent to the date the package was booked. For example, if the BP Pulse package was booked on the 7th day of a month, the contract qualifying date is the 6th day of the following months. In case the respective date is non-existent in a particular month, the contract qualifying date is the last day of that month.
*** All advantages illustrated are subject to market specific offers and vehicle model type. For details on new vehicle advantages applying please refer to https://mini-charging.com/web/en/mini-gb/tariffs.